Rose Art Flowers Refund Policy
Refund Policy
Order Cancellation
Order cancellations may be possible under certain extreme circumstances, such as incorrect order placement or unforeseen events, provided the arrangement has not yet been prepared.
Please contact us immediately at info@roseart.ae or by phone to inquire about order cancellation.
Cancellation requests will be reviewed on a case-by-case basis.
In the event that a cancellation or refund is approved by management, refunds will be made strictly onto the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
Order Modifications
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We understand that plans may change. Minor modifications to your order, such as delivery address or recipient name, may be possible.
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Please contact us as soon as possible to request any necessary modifications.
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Please note that modifications may not be possible for orders that have already been processed or have left for delivery.
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Product Quality
We take great pride in the quality of our flowers and strive to ensure your complete satisfaction.
If you have any concerns regarding the quality of your order upon delivery, please contact us immediately at info@roseart.ae with photos or images of the issue.
We will investigate the issue and do our best to resolve it to your satisfaction (e.g., via a replacement or store credit).